Automated Event Notification Emails for Organisers and Attendees

To keep operations smooth, we have developed a couple of emails to be sent out in preparation event day. Who gets what, and when, below.

• Super Admins
• Attendees
• Audience 

Super Admin Checklist: 4 days prior to the event
Who: Super Admins who are selected to receive notifications

This is a reminder email with important details to verify in advance. Even if you're well into a season, details can very easily be overlooked. Take every precaution to avoid stress on event day!

Access Control: if your tickets aren't enabled for access at the gates - they won't scan! It's a simple tick box that takes just a second to check. 
Apps and devices: are they up to date? Turn on devices, open scanning and selling apps, and check the app stores for updates.

Event Roles: Do your selling and scanning staff have login access to the event?

Control who receives these emails:

• Organisation Settings > Team Management > Notifications (select and de-select Super Admins)
• You will also receive an email notification advising that the Attendee & Audience emails will go out in 48 hours. This is a prompt to manage whether you would like them to be sent (instructions below).

Attendee Reminder: 2 days prior to the event
Who: Ticket holders to this event

This includes:

• Ticket: a reminder to have their ticket ready at the gate
• Resale: to check if resale is available should they no longer be able to attend
• Journey Planner to event venue via Google Maps

Control whether this email is sent:

• Your event > Order Options > Order Form (select and de-select Reminder Email)

Audience Reminder: 2 days prior to the event
Who: Customers in your Audience who have not purchased a ticket

This is a simple reminder "Hey! Do you want to grab a ticket?"

Control whether this email is sent:

• Your event > Tickets > Settings (select and de-select Audience Marketing Email)

NOTE: Content of the automated emails are not customisable. You can customise your own communications using INITIX's free marketing tools:

• Create eDMs 
• Send Push Notifications
• Email ticket holders in a specific event (Event > Manage Attendees > Email Attendees) 

All communications are fully PCI compliant and include unsubscribe options for the receiver. Customers can also change their communication preferences when logged in to their INTIX account at any time.

Need help? Contact your Account Manager or email [e-mail]