Should I pass on or absorb fees?

As an event organiser you incur ticket fees from INTIX, and transaction fees from Stripe. It is up to you whether you absorb these (pay them out of your revenue from ticket sales) or pass them on to the customer (paid by the customer on top of the ticket price). The default is set to pass the fees on to the customer.

NOTE: This must be decided when building the event, as it cannot be changed once the event has been published and tickets are on sale.

You can pass on one fee and absorb the other, or any combination of the two options, and you can change this per event.

1. Log in to your INTIX Account > Host An Event
2. Payments & Tax > Payment Options

Enable Absorb Ticket Fees (INTIX) & Absorb Transaction Fees (Stripe) as you wish.

Example:

• Passing on both fees (default)
   if your ticket is $10
  + the INTIX fee is $0.99
  + the *Stripe transaction fee (1.70% + 0.30) = $0.49
  = the customer pays $11.48
  
  
• Absorbing both fees (the fees will come out of the ticket price)
  if your ticket is $10
  - the INTIX fee $0.99
  - the *Stripe transaction fee (1.70% + 0.30) = $0.49
  = you, the event organiser, receives $8.52

*Note: Stripe fees are based on the transaction total, not per ticket, so will vary depending on how many tickets are in the customer's cart at checkout.

To see the effect these changes have on what the customer pays, you can enable and disable fee absorption in draft mode, and check it from the front end on the ticketing page:

1. Dashboard > click on Your Event URL
2. Select ticket(s) > see the cart on the right hand side with fees

RELATED: Understanding Fees and Charge Rates in INTIX