Seat maps: Managing allocation, sections, availability (Events without members)

You can manage your seat map in real-time based on your unique needs (with our support) which places the flexibility, control, and personalisation in your organisation's hands.

First, an INTIX team member will build out your venue's seat map per your specifications regarding reserved seating sections versus corporate boxes or hospitality areas, etc. To get an idea of these considerations, read through this article.

Then, we hand you the tools to manage the allocation of seats and sections for:

• available single-event seats, versus unavailable seats 
• place seats on hold, and release them as needed, per event
• password-protect seats for specialised access
• select your brand's colours to personalise the look of the map!

Memberships: If you have memberships, please contact your INTIX account manager to build out your seat map alongside your membership categories and portal.

Here is where you come in!  

An INTIX team member will label the sections, rows, and seats as per your specifications:

For example:
Section: Left, Centre, Right
Row A...
Seat 1...

Once seats are labelled, you will assign the seat status

Log in > Organisation Settings > Seating Maps

For example:
Are there seats that will be permanently unavailable due to a media box? Or sections closed due to limited visibility?
Seat status: Unavailable

All seats you intend to sell for your event(s), select and label as "Single Event Seat"

Create your first event

If this is the first event in a series, build out the first one and then you can duplicate all future events.

1.  Log in > Host An Event > Create Event
2. Fill out Basic Info for your event (Title, venue date, time etc), Save

For this purpose, we will skip the next step, Event Details and move onto Tickets.

 

Select the type of event you are creating

In this case, to utilise the seating map, choose Reserved Seating: does not include members/season tickets:

Select your seat map and continue

Now you see your seat map, but in red you see there are seats without price categories. 

Select the default "Tickets" and re-name it to suit your event, ie. "Reserved Seating" if you wish. 

Create your first price category and options

Create all further price options in under this category (ie. Concession,  child)

(OPTIONAL: if you want to change the seats to your brand colours, click on the circle next to the ticket category and paste your brand colour's HEX code)

Select all of your seats and update them to your new price category

No more red text -  all of your seats have labels and prices attached to them! 

Now you can manage the availability of seats on this event, by selecting seats and Update Seat Status:

You can also toggle between viewing the seats by category (Reserved Seating) or seat status (Available versus On Hold):

Congratulations! Your seats are labelled, categorised, and ready to sell! 

Here is the front end (customer view ) of this very simple event with a reserved seating map that we have created:

Notice that first row is unavailable for purchase as we put it on hold a few steps back! 

Password-protecting single event seats

• You may want to offer an exclusive access pre-sale with an Unlock Code
• You may want to offer the Away team the opportunity to purchase seats behind their team's bench

1. In the event, select the Price Categories edit pencil
2. Select the Price Category to apply the unlock code (in this case "Reserved Seating")
3. Create a code of your choosing!

Group Tickets in reserved seating:

Ask your INTIX Account Manager to build this function for you.

Copy Event! 

Now that your seating map is set in place and built out, and your first event is created, you can duplicate this event for a series, simply changing the title, dates and any other details.