Creating Unpaid Orders in Memberships

Unpaid orders can be a useful way to hold and allocate membership seats for your customers to purchase, or roll over memberships from the previous year.

You assign seats to a customer and they receive notification that there is an unpaid order in their account that they simply need to log into the membership dashboard and pay. This makes it easy for the customer and drives revenue for your organisation - fewer obstacles in the purchase path encourages conversion to sales! 

Creating an Unpaid Order in Memberships:

1. Log into your account > Organisation Settings 
2. Seating Maps > select "Manage" 

Select seats to assign*:

*If there are price variations on the seat, select the default (Adult) and select variation (i.e. Child or Concession)

Enter email address of recipient, click Next.

Select Payment Method: "Unpaid Order", select Submit

Your customer receives a notification email with a link to manage their membership.

They will log into the Membership Dashboard:

There is the notification of the Unpaid Order at the top of the page.

Each membership appears separately:

This is just in case they don't want all of the seats that have been allotted to them. They can pay for the one(s) they want and let you know to cancel any unwanted membership seats.

NOTE: You can cancel the unpaid order at any time:

Go to Members, search by email or last name. You will also see the status as "Unpaid"

Select the eye icon to view the Unpaid Order, scroll down and select Cancel Membership

Confirm Cancellation

TIP: Give customers a deadline for payment. The seats will remain on hold for that customer until they pay the outstanding order. After the deadline, go through the Members list and cancel all pending orders to release them to the public.

Need help? Email your account manager or [e-mail]