Creating Unpaid Orders in Reserved Seating events

Unpaid orders can be a useful way to hold and allocate seats for your customers to purchase.

You assign seats to a customer and they receive notification that there is an unpaid order in their account that they simply need to log in and pay. This makes it easy for the customer and drives revenue for your organisation - fewer obstacles in the purchase path encourages conversion to sales! 

Creating an Unpaid Order in a Reserved Seating event:

1. Log into your account > Host An Event > select your event
2. Manage Attendees > Add/Move Attendees

Select seats to assign*:

*If there are price variations on the seat, select the default (Adult) and select variation (i.e. Child or Concession)

Enter customer email and name:

Select tick box to send an email to the customer advising them of the unpaid order.

Select Payment Method: "Create Unpaid Order"

After you have created the unpaid order, the seats display as "Pending Payment" on your seat map:

What your customer sees in their account:

They click "Purchase" and enter card details:

NOTE: You can cancel the unpaid order at any time:

Manage Attendees > Orders > search customer name or email address

Order view:

Scroll to bottom of order, select Cancel

Enter cancellation reason in text box, choose whether to notify customer of cancellation.

 

TIP: Give customers a deadline for payment. The seats will remain on hold for that customer until they pay the outstanding order. After the deadline, go through the orders and cancel all pending orders to release them to the public.

Need help? Email your account manager or [e-mail]