How to set up a Flexible Ticket Package

Would you like to offer the option for an attendee to choose several events over the course of a season? Build a flexi-pass!

This is different from a season ticket or membership. For example, if your club has 12 games in a season, you may want to offer a 4-game ticket package where the attendee selects 4 games of their choosing from the 12-game season.

Selling a Flexible Ticket Package

You can set up and sell ticket packages before you have your events set up, ie. before the season's  fixture is available. You will simply set it up, define the price and the number of tickets included.

Determine which events Flexible Ticket Package applies to

Once your events are set up, you will go back into the ticket packages and define which events the tickets will apply to, and which price points they will apply to within the events.

Once defined, your customers can redeem their ticket packages by selecting from your live events.

NOTE: Ts & Cs. Be sure to spell out the inclusions and exclusions. For example, there might be certain games that won't be available for ticket package redemption. Or you may only want make ticket packages for weekday games and not weekends.

Also note that ticket package redemption is subject to availability - meaning that they are not guaranteed a spot if the ticket holder waits too long and the games they want sell out.

To set up a Flexible Ticket Package:

1. Log in at intix.com.au > Organisation Settings
2. Membership/Season Tickets > Ticket Packages
3. Click the green + button: Add a package title, price, and number of tickets included in the package > Click Save
   
   

 

Set up a Custom Page to sell your Flexible Ticket Package:

1. Membership/Season Tickets > Custom Pages
2. Create a menu header > Click "add a page" > in right side navigation, add a Menu Text (suggested: "Ticket Packages"), press tab to auto fill Page Title and URL String. Click "Add Page." 
3. Create a ticket package page > Click "add a page" > in right side navigation, add a Menu Text (ex. "4 Game Pass"), press tab to auto fill Page Title and URL String. Click "Add Page."
4. Click on the grey page header in the menu > in right side navigation, select "Ticket Package" and select the ticket package for this page (ex. 4 Game Pass) from the drop-down menu, and select "Attach To" and select the menu header to nest the page under (ex. Ticket Packages), select "Show To Public" = Yes.

Select the package to sell:

Select the menu header to nest page under:

Select Show To Public = Yes:

Now your 4 Game Pass Custom Page is under the Ticket Packages menu header:

Update the text field with all the details of the package and inclusions. Be sure to mention any event restrictions. 

The image associated with the package is automatically generated from your Organisation logo and colours.

 

Linking your Flexible Ticket Package to your events

This step need to happen after you have created your events and set them live.

1. Membership/Season Tickets > Ticket Packages
2. Click the Event Restrictions and select the events and price options that you are making available to package holders. 

Click menu under Event Restrictions > Add Event Restrictions > Select event:

Select price option that the Ticket Package will apply to:

View the list of events and price options that the Ticket Package applies to:

 

CUSTOMER EXPERIENCE/FAQs

• Customers receive instructions about how to redeem their package in their confirmation email. 
• They will go back to your organisation's membership page, log in using their intix account credentials, and they will see a "Ticket Packages" section in their account. 
• They click on the package and can then click to select events they would like to book. 
• They are a fully flexible package - ie. if they purchase a 5 ticket package, they can nominate to redeem in any way and any time that they choose. They could book tickets to 5 separate events all at once, or they could choose 2 tickets to one event and then use their remaining 3 tickets to later events. 
• Tickets are subject to availability - if one of your included events has reached capacity, it will not be able to be booked.
• Once a package ticket is redeemed, it is not exchangeable or refundable.