As the event organiser, you may need to cancel an individual ticket from an order. Whatever the reason, INTIX has made it simple and easy!
Log in to get started:
- Log in to the INTIX Dashboard > Host An Event
- Manage Attendees > Orders
- Enter the email address or name of order.
In the order:
- Click the "X" to the right of the ticket you want to cancel
- In the pop-up window, fill in the reason for canceling, and select/deselect whether you want to notify the customer, and/or refund the ticket
- Fees - note that this refunds the customer the ticket price, but not the Stripe fee or the INTIX fee. These are non-refundable*.
NOTE: You may need to refund fees at times, but keeping in mind that this comes out of your own payouts, as Stripe & INTIX fees are non-refundable.
To refund fees:
In the order, click the link "View in Stripe" > directs to Stripe transaction > Click refund
NOTE: Once you have cancelled a ticket you cannot undo the action and will have to reissue a ticket if you've cancelled it by mistake.
To cancel an entire order (not just a single ticket from an order) check out the article here.
Check how to issue complimentary tickets here.
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